Performance Management & KPI Advisory

Performance-management advisory defines measurable expectations and review routines that connect individual or team activity with business outcomes.

Business owners and functional leaders responsible for a defined operating, technology or people-management requirement can use this service to clarify a particular issue. A useful starting question is: “How can poorly chosen KPIs distort performance?” Begin with the facts behind that question rather than assuming that a standard package will resolve it.

The engagement can cover the following workstreams. The proposal specifies which apply to your matter and what evidence or specialist input is needed.

• Clarify objectives and accountable owners.
• Design useful metrics and target definitions.
• Set review feedback and corrective-action routines.

Start with the records below where available. They help establish the facts before a more specific checklist is agreed.

• Business objectives.
• Role descriptions.
• Existing scorecards.
• Performance data.

Provide the relevant entity, transaction or reporting period and any existing notice or deadline. Identify missing or inconsistent records so they can be addressed explicitly.

A target can drive unwanted behaviour when it measures activity rather than the desired outcome.

1. Define the question: clarify objectives and accountable owners, using the available business objectives and the facts you provide.
2. Examine the evidence: design useful metrics and target definitions. Record unresolved information and the assumptions that affect the analysis.
3. Agree the action: set review feedback and corrective-action routines. Set the required deliverables, responsible owners and any follow-up or external dependency.

The proposal for Performance Management & KPI Advisory sets out the analysis, documentation or coordination deliverables and the work you retain. The availability of business objectives, role descriptions, existing scorecards and performance data affects readiness and the amount of follow-up needed. Fees and the working schedule are agreed after that initial assessment. Any required independent report, legal representation or authority application is identified as a separate responsibility where relevant.

• Organisation Development & Change Advisory
• Leadership & Management Development
• Risk Management Services
• Cash Flow Management

Share a short summary of your Performance Management & KPI Advisory requirement and the records already available. BIATConsultant can assess the proposed scope and explain the next steps.

• Request a Performance Management & KPI Advisory consultation
• About BIATConsultant